Designed with a busy, customer focused call centre environment in mind, TxtChat provides a range of features to assist companies in delivering first class customer support. The application allows for different levels of message management so that supervisors can manage the workload and be fully informed at all times.

Operating in a similar way to instant messaging between PC and mobile via SMS, TxtChat automatically organises and manages the messages as they come in, leaving call centre staff free to focus on providing excellent customer service.

Key features of TxtChat include:

• Designed for multiple user environments
• Allows for easy one-to-one communication between operator and customer
• Chat history by contact so previous communications can be viewed, even if they were with another operator
• Allows users to have multiple text conversations simultaneously
• Easy to deploy - delivered over the web
• Different permission levels so supervisors can monitor all conversations

TxtChat screens can be customised to fit the client’s exact requirements. For more information on how TxtChat can work for your business, please contact us on sales@dynmark.com.